Privacy Policy
Your privacy matters to us. This policy explains how EcoHelix handles information when you use our website and interact with us.
Ecohelix Energy Private Limited ("EcoHelix", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, ecohelix.in. This Privacy Policy explains how we may collect, use, store, protect and otherwise process personal information when you visit our website, contact us, submit an enquiry, request information about our services, or otherwise interact with us through our website.
1. Introduction
Ecohelix Energy Private Limited respects your privacy and is committed to protecting personal information that you provide to us.
This Privacy Policy describes our approach to information that may be collected through our website and explains how such information may be used and protected.
2. Information We May Collect
Depending on how you interact with our website, we may collect information such as:
- Name
- Mobile or telephone number
- Email address
- Company or organisation name
- Information submitted through enquiry or contact forms
- Information relating to your project or service requirements
- Other information that you voluntarily provide to us
We may also collect limited technical information associated with your visit to our website, such as browser or device information, IP address, pages visited and general website usage information, where applicable through website technologies or service providers.
3. How We Use Your Information
We may use information collected through our website for purposes including:
- Responding to your enquiries and requests
- Providing information about our solar and energy services
- Communicating with you regarding your enquiry or requirements
- Preparing or providing quotations and proposals
- Providing customer and business support
- Improving our website, services and user experience
- Maintaining website security and preventing misuse
- Complying with applicable legal and regulatory requirements
- Carrying out other purposes communicated to you when information is collected
4. Consent
Where consent is required, we may request your consent before collecting or processing your personal information.
Where applicable, you may withdraw your consent. Withdrawal of consent will not affect the lawfulness of processing that took place before the withdrawal.
5. Sharing of Information
We do not sell your personal information.
We may share information where reasonably necessary with:
- Employees or authorised representatives of EcoHelix
- Service providers who assist us with website, hosting, communication or business operations
- Professional advisers where reasonably required
- Government authorities, regulators or law-enforcement agencies where required by applicable law
- Other parties where you have provided appropriate permission or where sharing is otherwise legally permitted
6. Data Security
We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, responding to enquiries, maintaining business records, resolving disputes and complying with applicable legal obligations.
When information is no longer required for a legitimate purpose, we may delete, anonymise or otherwise dispose of it as appropriate.
8. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support website functionality, improve user experience, understand website usage and maintain website security.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Where third-party services are used on our website, those services may have their own privacy and cookie policies.
9. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
EcoHelix is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.
10. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including rights concerning:
- Access to information about your personal data
- Correction or updating of inaccurate information
- Erasure of personal information where applicable
- Withdrawal of consent where processing is based on consent
- Grievance redressal
- Nomination of another individual to exercise rights where permitted by applicable law
11. How to Contact Us
If you have questions about this Privacy Policy, want to make a privacy-related request, or wish to raise a concern regarding your personal information, you can contact us using the details below.
Ecohelix Energy Private Limited
Email: sales@ecohelix.in
Phone: +91 92840 20410
Address: Flat No. 3, Rajlaxmi Apartment, Near Omkareshwar, Nashik, Devlali, Nashik – 422401, Maharashtra, India
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology or applicable legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this page periodically for the latest information about our privacy practices.
13. Grievance Redressal
If you have a concern regarding the processing of your personal information by Ecohelix Energy Private Limited, please contact us using the email address provided above.
We will review and respond to privacy-related grievances in accordance with applicable law and our applicable internal procedures.